Delivery to United Kingdom
We aim to deliver 5-7 working days after ordering.
- Standard Shipping - £1.95
- Free Shipping (Orders £30 and over) - FREE
You will find the deliver by date shown on all product pages as well as your order confirmation email.
We use several couriers for shipping including DPD, Royal Mail, DHL Express and UPS. Generally the smaller framed prints 12" x 16" and lower are sent with Royal Mail and anything larger is sent via courier. Once your order is despatched we will send you the tracking information as well as who it has been shipped with so you can monitor the progress of the shipment.
You will receive an order confirmation email after ordering which will include a summary of your purchase(s) and of the information you entered at checkout. Please do ensure that you type your email address in correctly otherwise you will not get this confirmation. If you notice that you have incorrectly typed in your email address please email us with the time you placed the order and your name so that we can locate your order.
International Delivery Options
*Update: All our products are sent from the UK. We have revised our shipping costs to include all customs charges, tariffs and VAT. Our shipping cost during checkout is a fixed price so there will be no import charges for you to pay, Print Frame Co will pay this.
Standard Shipping (10-14 business days) - £14.95 (Includes customs fees, VAT, etc)
Express Shipping (5-7 business days) - £24.95 (Includes customs fees, VAT, etc)
We deliver to the following countries in Europe:
- Isle Of Man
We also ship to the following other countries in Europe, with the following option and pricing:
Standard Shipping (10-14 business days) - £19.95 (Includes customs fees, VAT, etc)
USA & Canada
Standard Shipping (£14.95) 8-12 working days
Express Shipping (£24.95) 4-7 working days
Australia & New Zealand
Standard Shipping (£9.95) 14-18 working days *remote areas may take slightly longer.
Express Shipping (£19.95) 4-7 working days *remote areas may take slightly longer.
Once your order is shipped you will receive a despatch confirmation email from us. Smaller sized items are sent via Royal Mail with delivery confirmation, tracking page would update once a delivery attempt is made. For larger products we use a courier DPD or DHL Express. These are fully trackable and depending on the delivery area do provide a delivery window on the morning of delivery, please ensure that you provide us with the correct email address and/or phone number as the courier would also provide you updates.
Returned to Sender. Couriers tend to only allow 2-3 delivery attempts and typically a maximum of 7 days to hold your parcel before sending back to us. We may ask you to pay return shipping costs for us to send the product back out to you.
Returns and Exchanges
We make prints that are custom designed by you. We print the exact design that has been created on the site, and as such, due to the customisation, we are unable to refund errors created by the customer. For our photograph products, the quality of your prints highly depends on the quality of the image(s) you provide us.
We cannot guarantee delivery times, our estimates shown on the product pages and your order confirmation are indications on delivery aims provided to us by the courier's we use to ship your order. If there is a late shipment or an issue with your delivery, please let us know as soon as possible.
We do of course offer 100% satisfaction on everything that is in our control. If you are not happy, let us know and we will endeavour to rectify any issue.
Please contact us by email (firstname.lastname@example.org)