Delivery Info
Delivery to United Kingdom
Unframed Prints - 2-5 working days including processing
Framed Print - 4-8 working days including processing
- Standard Shipping - £3.95 (Free for orders £50 and over)
- Express Shipping - £5.95
You will find the estimated delivery date on all product pages as well as your order confirmation email.
We use several couriers for shipping including DPD, Royal Mail, DHL Express and UPS. Generally the smaller framed prints 12" x 16" and lower are sent with Royal Mail and anything larger is sent via courier. Once your order is despatched we will send you the tracking information as well as who it has been shipped with so you can monitor the progress of the shipment.
Custom Framing and Printing Service
For our custom print and framing service we offer the following delivery times, delivery times also displayed on custom framing page.
Standard Shipping - FREE - 10-14 Business Days including processing
ORDER CONFIRMATION
You will receive an order confirmation email after ordering which will include a summary of your purchase(s) and of the information you entered at checkout. Please do ensure that you type your email address in correctly otherwise you will not get this confirmation. If you notice that you have incorrectly typed in your email address please email us with the time you placed the order and your name so that we can locate your order.
International Delivery Options
Europe
*We ship from the UK, your shipment may be subject to customs taxes and fees.
Standard Shipping (10-14 business days) - £12.95
Express Shipping (5-7 business days) - £24.95
We deliver to the following countries in Europe:
- Austria
- Belgium
- Denmark
- Finland
- France
- Germany
- Gibraltar
- Greece
- Guernsey
- Hungary
- Iceland
- Ireland (Republic of)
- Isle Of Man
- Italy
- Jersey
- Luxembourg
- Monaco
- Netherlands
- Norway
- Poland
- Portugal
- Spain
- Sweden
- Switzerland
We also ship to the following other countries in Europe, with the following option and pricing:
Standard Shipping (10-14 business days) - £19.95
- Andorra
- Belarus
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Estonia
- Georgia
- Guadeloupe
- Latvia
- Liechtenstein
- Lithuania
- Malta
- Romania
- Serbia
- Slovakia
- Slovenia
- Turkey
- Ukraine
USA & Canada
Standard Shipping (£14.95) 8-12 working days
Express Shipping (£24.95) 4-7 working days
Australia & New Zealand
Standard Shipping (£9.95) 14-18 working days *remote areas may take slightly longer.
Express Shipping (£19.95) 4-7 working days *remote areas may take slightly longer.
Shipping Policy
Once your order is shipped you will receive a despatch confirmation email from us. Smaller sized items are sent via Royal Mail with delivery confirmation, tracking page would update once a delivery attempt is made. For larger products we use a courier DPD or DHL Express. These are fully trackable and depending on the delivery area do provide a delivery window on the morning of delivery, please ensure that you provide us with the correct email address and/or phone number as the courier would also provide you updates.
Alternative Address: Should an alternative address be chosen or selected with the delivery courier including a safe place, neighbour, concierge or similar - we shall not be liable for any loss.
Returned to Sender/Missed Deliveries: Depending on the courier, 2 delivery attempts would typically be carried out or that it may be instead left at your nearest parcel shop. Typically a courier will hold a parcel for maximum of 5-7 days before sending back to us. In these circumstances we may ask you to pay return shipping costs for us to send the product back out to you. For international shipments, shipments do not automatically return to us due to return costs - please contact us as soon as possible to try arrange a redelivery.
Returns and Exchanges
We make prints that are custom designed by you. We print the exact design that has been created on the site, and as such, due to the customisation, we are unable to refund errors created by the customer. For our photograph products, the quality of your prints highly depends on the quality of the image(s) you provide us.
We cannot guarantee delivery times, our estimates shown on the product pages and your order confirmation are indications on delivery aims provided to us by the courier's we use to ship your order. If there is a late shipment or an issue with your delivery, please let us know as soon as possible.
We do of course offer 100% satisfaction on everything that is in our control. If you are not happy, let us know and we will endeavour to rectify any issue.
Please contact us by email (hello@printframeco.com)