Shipping policy

Shipping Policy

Once your order is shipped you will receive a despatch confirmation email from us. Smaller items are sent via Royal Mail with delivery confirmation; the tracking page updates once a delivery attempt is made. For larger products we use a courier (DPD or DHL Express). These are fully trackable and, depending on the delivery area, provide a delivery window on the morning of delivery. Please ensure that you provide the correct email address and phone number so the courier can keep you updated.

Alternative address: Should an alternative address be chosen with the delivery courier — including a safe place, neighbour, concierge or similar — we shall not be liable for any loss.

Address accuracy: It is the buyer's responsibility to provide accurate address information; we cannot be held liable for incomplete or incorrect addresses. Please double-check the shipping address when placing your order. You will also receive an order confirmation summarising the address via email — if you spot an issue, contact us immediately and we will endeavour to update it where possible.

Returned to sender / missed deliveries: Depending on the courier, a minimum of two delivery attempts are typically made, or the parcel may be left at your nearest parcel shop. Couriers typically hold a parcel for 5–7 days before sending it back to us. In these circumstances we may ask you to pay return shipping costs for us to send the product out again.